Rules & Regulations
Terms of service, cancellation and rescheduling policy, damage liability, and payment terms.
Booking & Deposit
A booking is confirmed once you receive a confirmation email or WhatsApp message from our team. For larger moves (2BHK and above, office moves, and long-distance relocations), a deposit may be required to hold your date.
Cancellation & Rescheduling
You may cancel or reschedule your move free of charge up to 48 hours before your scheduled move date. Cancellations or rescheduling requests made within 48 hours of the move may be subject to a fee to cover crew and vehicle scheduling.
Refund Policy
Deposits are refundable in full if cancelled more than 48 hours in advance. For cancellations within 48 hours, deposits may be non-refundable or partially refundable at our discretion, depending on how much crew/vehicle time was already scheduled.
Damage Liability
All moves are insured through RBC Insurance. In the unlikely event of damage during transit, please notify our team within 24 hours of your move so we can open a claim. Standard coverage applies unless additional coverage was arranged in advance for high-value items.
Items We Cannot Move
For safety and insurance reasons, we cannot transport hazardous materials (propane, gasoline, paints, chemicals), perishable food, live plants or animals, firearms, or cash/jewelry. If you are unsure whether an item qualifies, please ask our team before your move date.
Payment Terms
Payment is due upon completion of your move unless other arrangements were confirmed in advance. We accept e-transfer and major credit cards.
This policy is a general guide — for the full legal terms of service, please contact us directly.